CV / Resume
Professional Experience
2021 - present
INSTRUCTIONAL DESIGNER
Carvana
Inspection Center Training & Development
Phoenix, Arizona
Collaborate closely with program managers, engineers, subject matter experts and cross-functional teams to create innovative training solutions. These include instructor-led, virtual, and blended courses, e-learning modules, infographics, job aids, visual training guides, software simulations, assessments, and multimedia content. Training solutions target process improvement, learner engagement, and align with business goals.
2019 - 2021
INSTRUCTIONAL DESIGNER
State of Arizona
Office of Professional Development
Phoenix, Arizona
Applied adult learning principles and theories such as ADDIE and SAM2 to conduct thorough needs assessments with subject matter experts and stakeholders. In the planning phase, we created storyboards to develop virtual and instructor-led training sessions, which included lesson plans, facilitator and learner guides, multimedia, and activities. Training solutions specifically targeted performance improvement.
2018 - 2019
SENIOR STAFF DEVELOPMENT SPECIALIST
State of West Virginia
Office of Human Resources Management
Charleston, West Virginia
Responsibilities were divided into two divisions in this department: technical and course development. On the technical development side, served as an administrator for two learning management systems, supporting over 6,000 users for both virtual and classroom learning initiatives. For course development, designed and facilitated technology and soft skill courses, both instructor-led and virtual.
2016 - 2017
PC/NETWORK SPECIALIST
The Hackett Praxis, LLC
Charleston, West Virginia
Played a crucial role in spearheading initiatives to expand clientele at a small startup. Initiated our complete social media, advertising, and training program, shaping the curriculum and course materials. Following the implementation of this training program, there was a notable increase in our clientele.
2010 - 2016
INFORMATION SYSTEMS SPECIALIST 2
State of West Virginia
Office of Technology
Charleston, West Virginia
Delivered high quality training on Microsoft Office applications and Windows Operating System software to state employees. Served as one of three LMS administrators and contributed to the development, configuration, and customization of e-learning curricula tailored to diverse state agencies.
2005 - 2010
LITIGATION TECHNOLOGY SPECIALST
United States Attorney's Office
Administrative Division
Charleston, West Virginia
As the inaugural hire for this position, established foundational procedures and protocols for its responsibilities. Acted as the foremost authority in litigation technology services, overseeing legal tech software programs and conducting training across the staff spectrum—attorneys, paralegals, legal assistants, and support staff. Acted as a trainer for two legal software programs at the national training headquarters. Collaborated in co-facilitating a nationwide online video tutorial focused on utilizing a legal imaging and research program, benefiting litigation technology specialists nationwide.
Education
BACHELOR OF SCIENCE
Cum Laude
University of Detroit Mercy
Major: Software Production and Management
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Minor: Business Administration
Detroit, Michigan
Software Skills
Throughout the years I have developed a level of expertise with several software programs. Below is a list of these programs and my comfort level with each.
Expert Level
Adobe Acrobat
Articulate Rise
Articulate Storyline
Camtasia Studio
Google Suite
Microsoft Office 365
Zoom Workplace
Intermediate
Adobe Captivate
Adobe Premiere Pro
Canva Graphic Design
Final Cut Pro
Microsoft SharePoint
Microsoft Teams
Vyond Video Animation
Well Said Labs
Wrike Project Management
Basic
Adobe After Effects
Adobe Audition
Adobe Photoshop
Blackboard
Lectora Professional